"Prompt, courteous, quick. I called expecting a full week to wait...instead was surprised they could get me in next day...only took an hour."
"Great-Super job! Surprised at how clean it was. Very nice service man! Made us feel comfortable/very courteous. Did excellent job. Happy with professionalism, way the job was performed, outcome of the carpet job. Looks better than when we moved in."
"Friendly, punctual, nice work! Fulfilled one of the requirements toward getting rental deposit back. Carpet looks clean as it can and smells good."
"First time! So far, so good! On time & stuck to agreed costs. Attention to detail. Knowledge of products used. The carpet is clean & it looks great. Hunter was very professional & knowledgeable. He also was diligent & careful moving furniture."
"The personnel of TCM should all be commended for their professional integrity and immediate response. They continued to ensure all necessary work was completed."
"Very courteous & professional. Everyone was friendly and very concerned about protecting our possessions. We've found a company that we can go to when we have a project we need help with. We would highly recommend TCM to family and friends."
"Great job! Very easy to work with. Pasha and Ivan are very conscientious hard workers! Alex did a great job communicating and being responsive to every little detail. Always available. Great managing skills. High integrity through out the entire project. Great communication."
"Good. This was the first time we had experienced any pipes bursting and it was more than frightening to see all that water and potential damage. Our rental unit was over flowed with water on a very cold winter day and Wayne Martin came in with a very cool, calming demeanor and reassured us TCM can take care of the problem. Benefits: 1) Not having to worry about cleaning up all the water and potential mold. 2) Your company provides opportunity to repair everything damaged without dealing with other contractors."
"Very happy and impressed with the service I received. Everything was done for me. I didn't have to lift a finger to dry out the floor to install of new carpet."
"Our travertine flooring was in desperate need of cleaning. I was nervous the outcome of professional cleaning could damage the flooring but it certainly did not. Service techs were very professional, very detailed in educating me in the cleaning process."
"Very professional staff, very quickly responsive, timely, friendly, good quality work! Can't say enough about how great the staff was! Felt like we were actually heard about what we wanted & didn't want. Flexible, but then when we were ready to move forward the work was fast & quality great. We always felt like knew what was going on the plan & what to expect. We appreciated the knowledge you had about insurance and worked w/them to make it easy & seamless from beginning to end. This was our first restoration project so we were glad that you were easy to work with & made the experience easy & timely."
"Superb work, high integrity, honesty & caring. Basement restoration as well as a top floor washer dryer installation. Care of the elderly. We can now wash laundry upstairs. This eliminates tripping & falling and injury on a staircase. This was carefully engineered and so very well done."
"I am an insurance agent and when I need a restoration company it's because my clients are in crisis. I have used TCM several times and their customer service is incredible - a real treat for someone in my position. 1 year ago I had a client sustain water damage to their home. She took the time to stop by my office A YEAR LATER and reiterate how good her experience with TCM was! For me that is more valuable than gold. Thank you TCM!"
"I'm very happy with my whole experience. Everyone was very professional and worked very hard to get the job completed. You were here with in an hour of me calling and got the water and damage all cleaned up within the first day. The benefits I value the most are the good quality work and attention to details. This will help me sell my house for a better price."
"You guys did an excellent job coming in and cleaning up our water damage. You were very speedy and helpful getting us back in business. You came in and gave us a quote and were very willing and eager to work late and do what needed to be done to clean up and stop water damage. The advantage of being able to finish drying our store out by removing the rest of the water and drying the walls allowed us to open our store in a timely manner."
We had our washing machine break down and flood our hallway and closet. I called and you came right, fixed the water damaged areas & cleaned up our mess. The cleaners answered all my questions, was very nice and did a great job. The greatest benefit is knowing that I won't have to worry about our carpets, especially the water damaged areas."
"Great results for cleaning and renewing older tiles! The guys were great to work with. Most pleasant! Value nice newer entry & hallway and won't have to replace all for years."
"All the grout was cleaned and re-colored. It looks awesome, done in a timely, professional manner. I will refer anyone needing tile work to your company without hesitation. Value fair price, good work and guarantee."
"Very customer service focused. The tile and grout looks great! Very pleased with the results."
"Professional & competent. The floor tile cleaning & sealing was well done and thorough. I especially appreciate the file folder with information and copies of your work order."
"Very professional, on time, excellent work and communication, friendly, respectful, quality work. All appointments have been executed professionally on time and with great work ethics. Walked me through before and after the jobs were complete. Excellent at explaining the process."
"So far I'm impressed. We had our living room carpets cleaned after having new carpet installed a year ago. My carpet looks brand new again. And we have seven dogs!! The dog smell is gone and the service was quick!"
"Skylar arrived early and was friendly & professional. He listened to my specific needs and went above and beyond to give us beautifully clean carpet! I love that the company confirmed our appointment and that Skylar was early. Also there was a nasty wax spill that he was determined to get out for us-he won!"
"Very friendly, personable and professional. My dirty white carpet is now white again! They removed the dirt my kids tracked in all over. I appreciate the customer loyalty discounts and information about carpet care."
"Excellent! Great customer service, quick cleaning & it was quick & easy to get an estimate & appointment. The carpets look great! I am happy with all the options you provide for carpet cleanings & the customer service was great! Overall my carpets are amazing!"
"You guys always do a fantastic job. I'm always amazed at how clean everything looks. One of the bedrooms sustained water damage to the carpet while we were out of town. After cleaning you would never know how it looked before. The biggest benefit is having clean carpets every year. And I also appreciate the fact that of any of the stains return you will come back and take care of it."
"First time. Tanner was fast, friendly, thorough, efficient. Were able to remove cat urine, which is AWESOME! Thoroughly cleaned 3 bedrooms in less than 2 hours."
"First time. Very good. I couldn't believe how clean my furniture came and traffic areas on the carpet. Excellent work, very experienced. Game me some pointers on how to keep my carpet nice looking. Very professional worker. Your rebate is good, your technician was very pleasant and courteous."
"Used 6 times. Excellent. Awesome customer service. Very thorough cleaning, great looking carpet and furniture. Looks like new. Quality customer service-no hesitation to call again."
"First time. You have a great staff; the exact quote was just that-no extra or hidden cost; our carpet & furniture look brand new; totally a great job! Your cleaning crew made our 10 yr old sofa look "show room" new, I didn't think that was possible! We won't have to go through the estimate hassle again, we'll be calling you."
"I am very pleased with the courtesy of the employees. They were very thorough in cleaning my floors and furniture. He took his time and did not rush to get the job done."
"Very good. Always a great job. Great service every time and excellent cleaning of furniture."
"You always do an amazing job, our carpets are always clean after! I was very pleased with how thorough the cleaning was. We have a lot of pets so it is very important that it's done well!"
TCM is quick, timely & efficient. The cleaner is courteous & has attention to detail. Carpet looks like new.